Lenders’ delinquency strategy must be rooted in an “empathy-first” model to support customers in experiencing hardship. Customers in distress need support and resources, not shame.
[Editor’s note: This is a guest post from David Lin, Head of Credit at PayU. David is an experienced FinTech risk executive...
[Editor’s Note: This is a guest post from Christina Luttrell, the senior vice president of operations at IDology. IDology is...
Consumer sentiment is changing towards online banking in the UK. We explore the potential reasons why official figures have shown a downward trend in customers willing to recommend their online bank and banking app over the last 4 years, and how the rise in online fraud is a key contributing factor.
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It’s impossible to escape a headline about generative AI these days, with many business leaders opining on its potential either to exponentially boost productivity or to destroy our workforce as we know it. Yet too few thought leaders have pointed to how generative AI can be harnessed to support everyday people in their journey to financial independence – especially the millions of Americans currently living paycheck to paycheck in an unusually shaky economy.
APIs can provide banks a customer-centric transformation for enhanced user experience
Earned Wage Access (EWA) providers could be creating potential consumer debt with the same perspective for jeopardy as BNPL.
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Generative AI is powering fintech modernization with streamlined processes and automated workflows. Transformation teams find the greatest ROI is driven by 4 key adoption trends, especially when supported by an AI-specific risk management strategy.
Financial institutions are grappling with increasing cybersecurity threats due to heightened cloud adoption and technological sophistication. To combat these challenges, financial institutions must take proactive measures to protect themselves. Red Hat’s Dr. Richard Harmon provides insight on three key measures that can mitigate risk: collaboration, automation and standardization.
[Editor’s note: This is a guest post from Brett Boehm, principal and director of business development for TBF Financial. He...