Dimon noted that new customers can open a new deposit account in less than five minutes and that the bank gained 1.5 million new accounts since February 2018; he also shared his thoughts on fintech and how the bank must not be complacent with with many capable fintech companies across the globe, noting that companies like Square and PayPal have done things that JPM failed to do; Crowdfund Insider shares quotes from the letter and links to the full letter within. Source