Banks have long been hurt by their ability to effectively communicate with their customers and the current crisis has only...
Conversational AI provider Clinc has launched a new self service platform for banks called Spotlight; Spotlight will help financial institutions train and deploy conversational AI at their firms; the platform is available in more than 80 languages and can be integrated into contact centers, mobile apps, Alexa, Google and Facebook Messenger; they are already working with USAA and Isbank in Turkey. Source.
Chatbot providers Kasisto, Clinc and Finn AI have started to add coronavirus to their set of skills for banks to...