News Roundup·Dec. 15, 2020White Paper: STIR/SHAKEN Set to Shake up Contact CentersContact centers should be on high alert for coming changes starting June 30, 2021. The FCC’s new STIR/SHAKEN standards are... Read Full Story
FintechNews RoundupUSA·Apr. 13, 2020Adapting Contact Centers During the Coronavirus CrisisRecently LendIt Fintech held a webinar titled “COVID-19 Planning for Fintech – 5 Ways to Maximize Efficiency with At-Home Agents”;... Read Full Story
