Forbes partnered with market research firm Statista to measure the best banks in more than 20 countries by surveying more...
Banks have started to use their customers as product developers as the look to make the banking experience more personalized;...
USAA went live on Wednesday with a virtual assistant that works with Amazon's Alexa voice interaction device; Alexa will be able to answer commands from consumers who ask about accounts, balances, spending and transactions; USAA is now one of many financial institutions working with Alexa and as American Banker points out the USAA version is more flexible with voice commands than other institutions; when prompting Alexa they do not need to say the command a certain way, they can say the command as they wish; USAA is working with software company Clinc to customize their experience, as Jason Mars, Clinc's CEO, tells American Banker, "You've got this ability to speak to it in a messy, convoluted way, and the AI can understand everything, you feel like you're speaking to a human in the room." Source
There has been a number of ransomware attacks recently on bank vendors including Finastra, Diebold Nixdorf, Cognizant and Pitney Bowes;...
USAA, Wells Fargo and U.S. Bank have started to look within the veteran community for skilled workers in the field of cybersecurity; hiring veterans has always been a source of pride for the banks but their specific military experience is seen as a big plus when it comes to cybersecurity; veterans are experienced and highly motivated, being able to find someone with cybersecurity know how can help to transform a banks defenses; the banks have also partnered with educational institutions which have programs geared at helping veterans transition to the workplace. Source.
The United States Automobile Association (USAA) was created to provide financial services for Americans serving in the military; the Association has seen significant adoption of biometric authentication which it first introduced for members in 2015; the USAA is currently reporting two million of its five million mobile app users opting for mobile account sign in using fingerprint, facial or voice recognition; the Association is actively integrating new biometric solutions and working with new providers. Source